The person in whose name the booking is made acts on behalf of all other persons named must be over 18 years of age and becomes responsible to us for all payments in respect of the booking.
2. Booking
Your booking will be confirmed upon receipt of a deposit of 25% of the total holiday cost. We allow 7 days from confirmation of the booking for monies to reach us. If after that period monies have not been received, the booking will be cancelled.
For all bookings made within 6 weeks of the arrival date, the holiday is confirmed as soon as either the online deposit is paid or the verbal confirmation is given. Therefore, if you subsequently cancel your booking, cancellation charges as shown in section 8 apply. Full payment for the holiday must be made at the time of booking in order to secure the reservation.
3. Payment terms -
We must receive the balance of the holiday cost at least 6 weeks before your arrival date. Please ensure you send payment in sufficient time for us to pay in and clear your payment, otherwise the booking will be cancelled and you will be liable to pay cancellation charges as shown in section 8.
4. Taking care -
You must take good care of the accommodation and its contents and leave them in the same condition as they were in on your arrival. You will be liable for the cost of any damages, losses and any extra cleaning or repair costs which are incurred due to your non-compliance with this condition. For bookings of 3 weeks or more a deposit of £80 is required which will be retained should additional to the norm cleaning be required after departure.
5. Occupancy -
Only the people detailed on the booking confirmation form will be entitled to occupy the property for the full booked period. We may refuse entry to anyone not listed on the booking confirmation form.
6.Access -
You will be able to access your accommodation at 2.30 pm on the first day of your rental period and must vacate by 10am on the last day. If you are going to be arriving overnight please let us know so arrangements can be made for access.
7.Cancellation by you
N.B. If the booking is made on line the 'ON LINE Cancellation policy' applies as set out on the BOOK NOW opening page.
For all Off line bookings
By you - If you have to cancel your booking you must let us know in writing as soon as possible. In the event of cancellation the following charges become payable:
4 - 6 weeks - 50% 2 - 4 weeks - 75% less than 2 weeks- 100%
By us - We reserve the right in any circumstances to cancel your booking. You will be offered compensation if and as appropriate. A minimum compensation of £20 per booking will usually be paid. If due to events beyond our control the property becomes unavailable, we will offer you an alternative date. If a change of date is not acceptable we will refund your monies in full.
8. Complaints - If you have any cause for complaint you should in the first instance bring it to our attention. We will do our best to resolve it. If you are not happy with the outcome, you have recourse to complain under the 'Quality in Tourism' scheme.
9. Insurance - Insurance is not included in the price of your booking; therefore we recommend that you take out holiday / cancellation insurance to protect you against any losses.
